By making a reservation at Stadtnest Vienna, you agree to our policy. Please read these terms & conditions carefully.

 

Advance deposit / prepayment: All bookings require an advance deposit of 30% of the total rental fee, either by EU transfer (if you are within the Euro Zone only) or credit card (Visa or MasterCard) for all other countries.

 

Final payment: We accept cash, Visa and Mastercard or bank transfers. For apartment rentals please pay upon check-in, for B&B rentals you are welcome to pay any time during your stay, the latest at check-out.

 

Key-deposit (in case of apartment rental): The refundable key deposit is Euro 300. We trust you won't misplace or loose your keys. If you do, we would need to keep the deposit to replace keys and locks. 

 

Cancellation Policy: Strict. We highly recommend to take out a travel insurance to cover any unforeseeable cancellation. Cancellations will only be accepted in writing (either by fax or e-mail, which requires a confirmation mail from our side).

 

The cancellation fees are as follows (refund of a deposit is usually conditional upon the cancelled booking being taken up by another guest):

 

Cancellation up to 31 days prior to your check-in date: free of charge (i.e. we will refund your deposit minus any incurred transaction fees and charges). Please note refunds can only be made to a bank account with a valid IBAN and SWIFT/BIC code or by refunding your credit card payment directly. We will not be responsible for any extra transaction charges that might be incurred in the process of a refund.

 

Cancellation one month to two weeks prior to your check-in date: cancellation fee is equivalent of one night rental

 

Cancellation two to one weeks prior to your check-in date: cancellation fee is 50% of the total rental amount

 

Cancellation less than one week (seven days) prior to your check-in date: 100% of the total rental amount

 

No-show: The full rental amount due for your stay will be charged. 

 

Minimum Stay: Two nights during low season, three nights during high season from April to October and December, four nights during the Easter week and Christmas, five nights over New Year.

 

Children: Welcome! Extra fees may apply if extra beds are needed. A baby cot will be provided free of charge for all kids below the age of three.

 

Check-in: Needs to be coordinated in advance, as we do not have a reception. Your accommodation will normally be ready for check-in at 3pm. Of course you are welcome to leave your luggage with us in case you arrive earlier.

 

Check-out: 10:30am. You are welcome to leave your luggage with us in case you depart later.

 

Car Parking: Euro 14 per day at a private, secure garage about 3min walking distance from the B&B and apartments. Kindly note that the entire inner city is a payable short-term park zone, where parking is limited to max 2 hours and costs Euro 1 per 30min.

 

Pets: To avoid problems for travellers with allergies, we do not allow pets.Our two cats live next door to the B&B but are not allowed into the B&B premises (unless invited). In case you are very sensitive we recommend you to stay at one of our apartments.

 

Non-smoking: This policy is strict and if violated will result in charging additional cleaning fees of Euro 500 (ozon technology cleaning).

 

Complaints: We like to treat our guests the way we would like to be treated when travelling and we want you to enjoy your stay. If anything bothers you please feel free to address us any time. We will make very effort to overcome the disturbances.

 

Please be respectful of other guests and reasonable in your expectations.

 

Room Allocation at the B&B: Due to possible last minute alterations of bookings, specific room allocations cannot be guaranteed. Both our B&B rooms are individually styled but have the same standard (private, en suite bathroom with WC). 

 

Personal Belongings: While every effort is made to provide a safe and secure accommodation, we do not take responsibility for the loss or damage of any personal item. Remember to lock your room/apartment when not occupied. Please check the accommodation before your departure, as any items left behind may not be recovered.

 

We reserve the right to alter this policy by publishing it here on this website.

 

Thank you!